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Our products are only for our furry friends and is not intended for humans to use. Please keep the product out of children’s reach.
We offer $4.95 flat rate ground shipping for all US domestic orders. If you'd like expedited shipping you will have the option to upgrade upon checking out (additional charges apply).
Further, we proudly offer FREE SHIPPING for our subscribe and save friends and orders over $50.
Standard shipping is 5-8 days. If you need your package to arrive sooner please choose one of our expedited shipping options upon checking out.
Please email us at [email protected] to find out your order status!
Did we mess up and ship you an incomplete order? If your order is incomplete or you are missing products please do not worry! We will fix any mistakes or issues. Please send an email to [email protected] Please include your name and order number, and what you are missing. We will get your missing products shipped out to you asap!
We pride ourselves on creating products to the highest of standards, but we understand that sometimes pets can be picky.
Felix + Fetch will gladly accept returns on unopened/unused orders placed within 30 days. We only accept returns for items purchased through www.felixandfetch.com. If you purchased a Felix + Fetch item from a retail partner, please contact that retailer directly.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are ineligible for returns.
To complete your return:
Pack up the items in a shipping box (it’s best to use the one the item(s) were mailed to you in). Include a copy of your packing slip with your return. If you don’t have a packing slip, please include the following information with your return:
- Full Name
- Email Address
- Telephone Number
- Felix + Fetch Order Number
- A note about why you’re returning the item(s)
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and are processing your refund. The refund will automatically be applied to your credit card or original method of payment within 7 to 10 business days. If you’ve been notified that you’re receiving a refund, but it has been more than 10 business days since the notice has been issued, please contact your bank. There is often a processing time before the refund is posted to your account.
If you have additional questions, please contact us at [email protected]
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] for further instructions. Please add photos and a description of what is wrong with the product and wait for further instructions from our customer service team.
Shipping & Handling:
To return your product, please send here:
ATTN: RETURNS - Felix + Fetch
PO BOX 153201-1468
Tampa, FL 33684
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you would like to request a return label from our fulfillment center, please email us at [email protected] You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We will send you a return label and the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your returned product to reach us may vary.
Alternatively, you can ship the product to us and send us your shipping tracking number to [email protected] We recommend using a trackable shipping service or purchasing shipping insurance when returning items. Once we receive your shipment we will issue your refund and/or credit.
All promotional sales and discounts are final sale. We can only offer you a refund or return on your promotional products if your items are unused, unopened and if we sent the wrong item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please reference our Shipping & Handling Policy.
Please return any unused products to the address below within 30 days.
ATTN: RETURNS - Felix + Fetch
PO BOX 153201-1468
Tampa, FL 33684
Please contact [email protected] as soon as possible if you need to make a change to your order. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed.
Contacting our customer service team is easy! Please send us an email: [email protected]
All our products are made here in the USA.
When visiting the website, you may have the option of purchasing a product or group of products one time or through our Subscribe & Save plan where the payment card you provide at the time of enrollment is automatically charged on subsequent dates chosen by you to replenish your supply until you cancel. In our Subscribe & Save plan, you have the ability to control whether you automatically replenish your supply of certain products every 30, 60, or 90 days, with the payment card you provided at the time of enrollment billed accordingly before shipment of the product on the date for replenishment selected by you until you cancel.
IF YOU ARE ENROLLED IN THE SUBSCRIBE & SAVE PLAN AT THE TIME OF YOUR INITIAL PURCHASE AND YOU HAVE PROVIDED US WITH A VALID CREDIT CARD NUMBER OR AN ALTERNATE PAYMENT METHOD, EACH PAYMENT WILL BE AUTOMATICALLY PROCESSED AT THE TIME OF EACH SHIPMENT OR INSTALLMENT AND WILL BE BILLED TO THE PAYMENT METHOD YOU PROVIDED TO US AT THE TIME OF YOUR ENROLLMENT IN THE SUBSCRIBE & SAVE PLAN. IF YOU WISH TO CANCEL YOUR PARTICIPATION IN THE SUBSCRIBE & SAVE PLAN, YOU MAY DO SO AT ANY TIME BY EMAILING [email protected]
If you participate in the Subscribe & Save plan using a credit card and your credit card fails to process for a subsequent shipment, you agree that we may continue attempting to process your payment as well as contact you on any phone number (including a cell phone number) or e-mail address provided by you for alternate payment information. If you fail to pay for any product or service received, your account may be sent for collection.
Feel free to contact us for any additional questions contact [email protected]
It is very simple to change your shipping date or delay your subscription. To modify your subscription please contact our customer support via email at [email protected]
Free Shipping on all Subscription Orders or Orders $50+ in the
We process your order as soon as it is placed and strive to ship it out within 24 hours.
We are ready to answer your questions. Email us at: [email protected]