We pride ourselves on creating products to the highest of standards, but we understand that sometimes pets can be picky.
Felix + Fetch will gladly accept returns on unopened/unused orders placed within 30 days. We only accept returns for items purchased through www.felixandfetch.com. If you purchased a Felix + Fetch item from a retail partner, please contact that retailer directly.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are ineligible for returns.
To complete your return:
Pack up the items in a shipping box (it’s best to use the one the item(s) were mailed to you in). Include a copy of your packing slip with your return. If you don’t have a packing slip, please include the following information with your return:
- Full Name
- Email Address
- Telephone Number
- Felix + Fetch Order Number
- A note about why you’re returning the item(s)
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and are processing your refund. The refund will automatically be applied to your credit card or original method of payment within 7 to 10 business days. If you’ve been notified that you’re receiving a refund, but it has been more than 10 business days since the notice has been issued, please contact your bank. There is often a processing time before the refund is posted to your account.
If you have additional questions, please contact us at [email protected]
Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] for further instructions. Please add photos and a description of what is wrong with the product and wait for further instructions from our customer service team.
Shipping & Handling:
To return your product, please send here:
ATTN: RETURNS - Felix + Fetch
PO BOX 153201-1468
Tampa, FL 33684
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you would like to request a return label from our fulfillment center, please email us at [email protected] You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We will send you a return label and the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your returned product to reach us may vary.
Alternatively, you can ship the product to us and send us your shipping tracking number to [email protected] We recommend using a trackable shipping service or purchasing shipping insurance when returning items. Once we receive your shipment we will issue your refund and/or credit.
All promotional sales and discounts are final sale. We can only offer you a refund or return on your promotional products if your items are unused, unopened and if we sent the wrong item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please reference our Shipping & Handling Policy.
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